CHICK-FIL-A EMPLOYEES DON'T SAY "YOU'RE WELCOME"

If you’ve ever been to Chick-fil-A, you’ve probably noticed that when you say “thank you,” the employees say “my pleasure” instead of “you’re welcome”. The chain’s founder, Truett Cathy, got the idea while staying at the Ritz Carlton. When he said “thank you” to a hotel employee, the employee replied, “my pleasure.” Cathy thought those two small words made the Ritz Carlton stand apart as a luxury establishment. He wanted to bring that feel to his own restaurants, and now it’s an important part of the company culture. Kristen Hunter, a marketing consultant for the restaurant chain, says the subtle change in the expected lingo sends a unique message to customers, adding an element of extra care.
* Well, not now that we know you’re just doing it for effect.
* How about: “Thank you.” “Oh, no thanks necessary. This is what I have to do to get a paycheck.”
* I like “Don’t mention it.” It’s literally a polite way of saying “Shut up.”
* You know what we say here at the radio station? “Thank you.” (then have someone else on your team say, “Bite me.”)
* Whenever someone tells me, “You have a nice one!”, I always say, “Why, thank you for noticing.”
* PHONE TOPIC: Do you have a weird little rule at your place of business?