AUDIO: OUR DRIVE-THRUS GETTING SLOWER, MORE INACCURATE
Drive-thrus have become slower and less accurate in 2021, according to an annual study from SeeLevel HX. The company used mystery shoppers to patronize drive-thrus across 10 chains and 1,492 restaurant locations from July through early August to compile the annual study. This year they found:
– Drive-thru visits climbed 11% compared with the same time two years ago.
– The average wait time spent in the drive-thru lane increased by more than 25 seconds from a year ago, to 382 seconds. Compared with pre-pandemic times, that’s nearly a minute longer.
– Order accuracy dropped to 85% this year from 87% in 2020.
– Chick-fil-A topped the list for order accuracy, followed by Taco Bell. Arby’s, Carl’s Jr. and Burger King all tied for third place.
* There goes another 25 seconds out of my life.
* I’m not a mystery shopper, but sometimes it’s a mystery what they put in my bag.
* Come on, fast food workers, get your act together! What do you think we’re not paying you for!!!
* Even when Taco Bell gets your order wrong, it’s not a problem because everything they sell uses the same five ingredients. (see comedy bit below)
CLIP: Our classic “Alphabetaco Hell” parody spot.
