COLD-HEARTED NEW YEAR'S REVELER GETS SCOLDED

Kilroy’s, a restaurant in Indianapolis, offered a New Year’s Eve special for patrons willing to cough up $700. But there was an unfortunate event that evening, and one reveler posted about it on social media:

“I will never go back to this location for New Year’s Eve!!! After the way we were treated when we spent $700+ and having our meal ruined by watching a dead person being wheeled out from an overdose my night has been ruined!!! Every year we have come to Kilroys to enjoy New Years Eve and tonight we were screamed at and had the manager walk away from from us while were trying to figure out our bill being messed up. The manager also told us someone dying was more important then us being there making us feel like our business didn’t matter, but I guess allowing a Junkie in the building to overdose on your property is more important then paying customers who are spending a lot of money!! I get that working on New Years Eve is stressful but being a complete bitch to us all night knowing you get an automatic gratuity is not right!!!”

A restaurant manager responded with the following:

“Thanks for reaching out! We love feedback, whether it be positive or negative. I especially like feedback like this so others can see the disgusting people that we have to deal with sometimes. First of all, the “overdosing junkie” that you speak of was a 70-year-old woman who had a heart attack. Thankfully she was finally revived at the hospital and survived. It sounds like you were very concerned about her so I thought you should know. This poor lady, who was celebrating New Years Eve with her husband and son, had to be placed on the floor of a completely packed bar and have her shirt removed in front of everyone so the paramedics could work on her. But I can completely understand why you think being intoxicated a-holes that didn’t understand your bill should take priority over human life. I especially appreciate you making your server cry as well. I’m sure she really enjoyed working on New Year’s Eve just to deal with people such as yourself. I personally had to leave a show to take a phone call from an emotional manager telling me someone died at Kilroy’s and that other employees were not doing so well dealing with this. So I understand how inconvenient this was to your night. But honestly, I’m glad to hear you won’t be coming back to Kilroy’s because we wouldn’t want anyone as cold-hearted and nasty as you returning. I appreciate anyone who chooses to spend their money at Kilroy’s until they act like you. You can take your money anywhere else after that, and I won’t lose a second of sleep over it. Happy New Year!”
* Well, it sounds like they’ve cleared the air then.
* Wow – they all completely missed the point that it was the old lady’s fault.
* By the way, thanks for the image of her shirt being opened.
* Kilroy’s? More like killjoy’s.
* You know, I hate to be cynical but I don’t think it was sincere when the manager wished the customer “Happy New Year.”
* It was a nice mix of typical fawning hospitality talk with some real shots.
* I especially like how glad the manager was to get feedback from his beloved customers and that morphed right into you “disgusting people.”
* Conclusion: The customer was a jerk but the manager wasn’t exactly professional either.